For International orders, if your package is confiscated, lost, delayed, or destroyed you can file a claim by emailing support@hbnaturals.com to create a support ticket. 


Your support ticket will be responded to with a claim form that you will need to sign and return to us within 7 days. 


Please Note: A claim form can be submitted 31 business days after a package has entered the destination country and not received by the customer. It cannot be submitted prior to 31 business days from entering the destination country. 


Once the signed claim form is returned, we can re-ship your order at no additional cost or we can cancel your account and refund your order less shipping and a 10% restocking fee. 


The company reserves the right to refuse international refunds on a case-by-case basis. Refunds or re-shipments will not be issued in the absence of a signed claim form.